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| POLICIES,
INFO, TERMS & CONDITIONS OF USE |
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Below
is as list of items which may concern our
customers. Please select from one of the following:
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Please
read the following terms and conditions
of use carefully before using Mountrek.com
(“Website”). By using this
Website or downloading materials from it,
you agree to abide by these terms and conditions
of use. If you do not agree to these terms
and conditions of use, do not use this
Website.
This Website is provided by Mountrek.
Mountrek is a division of Jimlar Corporation
(“Jimlar”)
1.A. Limited License
Subject to the terms and conditions set
forth herein, Mountrek grants you a non-exclusive,
non-transferable, limited right to access,
use, and display this Website and the materials
thereon. You agree not to interrupt or
attempt to interrupt the operation of this
Website in any way.
Mountrek authorizes you to view and download
the information ("Materials")
from this Website only for your personal,
non-commercial use. This authorization
is not a transfer of title in the Materials,
or copies of the Materials, and is subject
to the following restrictions: 1) you must
retain, on all copies of the Materials
downloaded, all copyright and other proprietary
notices contained in the Materials; 2)
you may not modify the Materials in any
way or reproduce or publicly display, perform,
or distribute or otherwise use them for
any public or commercial purpose; and 3)
you must not transfer the Materials to
any other person.
1.B. Intellectual Property
Information
This Website, including all Materials,
is copyrighted by Jimlar and protected
by United States and international copyright
law including all treaties to which the
United States is a party. You agree to
comply with all such copyright laws in
your use of this Website and to prevent
any unauthorized copying of the Materials.
Content may not be reproduced, downloaded,
disseminated, published, or transferred
in any form or by any means, except with
the prior written permission of Mountrek.
Copyright infringement is a violation of
federal law subject to criminal and civil
penalties.
Except as expressly provided herein, Jimlar
does not grant any express or implied right
to you under any copyrights, patents, trademarks,
trade secret or other proprietary information.
MOUNTREK is a registered trademark of Jimlar.
1.C. Disclaimer
INFORMATION, MATERIALS, AND SOFTWARE AVAILABLE
ON THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NONINFRINGEMENT. MOUNTREK
SHALL NOT BE LIABLE TO ANY PARTY FOR ANY
DIRECT, INDIRECT, CONSEQUENTIAL, OR OTHER
DAMAGES ARISING OUT OF THE USE OF THIS
WEBSITE, OR OTHER WEBSITES WHICH MAY BE
ACCESSED FROM THIS WEBSITE.
Information on this Website may contain
technical inaccuracies or typographical
errors.
MOUNTREK DOES NOT WARRANT THE ACCURACY
OR COMPLETENESS OF THE MATERIALS, OR THE
RELIABILITY OF ANY ADVICE, OPINION, STATEMENT,
MEMORANDUM, OR OTHER INFORMATION DISPLAYED
OR DISTRIBUTED THROUGH THIS WEBSITE. YOU
ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH
ADVICE, OPINION, STATEMENT, MEMORANDUM,
OR OTHER INFORMATION SHALL BE AT YOUR SOLE
RISK. MOUNTREK RESERVES THE RIGHT, IN ITS
SOLE DISCRETION, TO CORRECT ANY ERRORS
OR OMISSIONS IN ANY PORTION OF THIS WEBSITE.
MOUNTREK MAY MAKE ANY OTHER CHANGES TO
THIS WEBSITE, THE MATERIALS, AND THE PRODUCTS,
PROGRAMS, SERVICES, OR PRICES (IF ANY)
DESCRIBED ON THIS WEBSITE AT ANY TIME WITHOUT
NOTICE.
1.D. International Users
This Website is controlled, operated, and
administered by Mountrek from its offices
in the United States of America. Information
that Mountrek publishes on this Website
may contain references or cross references
to programs and services that are not announced
or available in your country. Such references
do not imply that Mountrek intends to announce
such products, programs, or services in
your country.
1.E. Third Party Links
Mountrek makes no representations whatsoever
about any other website which you may
access through this Website. When you
access such other websites, please understand
that it is independent from Mountrek,
and that Mountrek has no control over
the content on that website. In addition,
a link to a non- Mountrek site does not
mean that Mountrek endorses or accepts
any responsibility for the content or
the use of such website. It is up to
you to take precautions to ensure that
whatever you select for your use is free
of such items as viruses, worms, Trojan
horses, and other items of a destructive
nature.
1.F. Information provided
by you
Mountrek does not want to receive confidential,
proprietary, or trade secret information
including but not limited to materials,
suggestions, ideas, or comments, through
this Website from you (“User Generated
Content”). Please note that any such
User Generated Content sent to Mountrek
will be deemed non-confidential. Moreover,
by submitting such User Generated Content,
you are granting Mountrek an irrevocable
and unrestricted license to use, modify,
reproduce, transmit, display, and distribute
such User Generated Content for any purpose
whatsoever including but not limited to
developing, manufacturing, and marketing
products incorporating feedback.
1.G. Governing Law
These Terms and Conditions of Use shall
be governed by the laws of the State of
New York, without giving effect to its
conflict of laws provisions.
PRIVACY
POLICY
We, at Mountrek, value your privacy. We
do not share or sell your information to
third parties. Mountrek.com allows you
to buy Mountrek products, enter occasional
contests, receive special discounts, fill
out surveys, and receive newsletters, e-mails
and other promotional information from
us. We use the information that we collect
about you exclusively to fulfill your purchases
and to create a more personalized online
experience. This policy may change from
time to time. All changes will be posted
on Mountrek.com as indicated in Section
9 below.
Mountrek is a division of Jimlar. Only
Jimlar will collect, maintain, or use your
information.
This Privacy Policy will explain the following
regarding use of Mountrek.com:
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| 1. |
What
information does mountrek.com collect from
you, and for what purpose?
In order to better provide you with products
and services, mountrek.com collects two types
of information about its visitors: personally
identifiable information and non-personally
identifiable information. Our primary goal
in collecting information from you is to provide
you with a smooth and customized experience
while using mountrek.com.
In order to most efficiently serve you, credit
card transactions and order fulfillment are
handled by established third party banking,
processing agents, and distribution institutions.
They receive the information needed to verify
and authorize your credit card or other payment
information and to process and ship your order.
Personally
Identifiable Information
This refers to information that lets us know
the specifics of who you are. Personal information
is requested when you order a product or service,
enter contests or sweepstakes, fill out surveys,
and send us feedback. For example, this information
might include your name, billing address,
shipping address, telephone number, e-mail
address, credit/debit card or other payment
information, and product details. With this
information, we can fill your orders, and
better provide you with personalized services.
Non-Personally
Identifiable Information
This refers to information that does not by
itself identify a specific individual. Mountrek.com
gathers certain information about you based
upon where you shop on it in several ways.
This information is compiled and analyzed
on both a personal and an aggregated basis.
For example, this information may include
the Uniform Resource Locator ("URL")
of the website from which you came from, which
URL you next go to, what browser you are using,
and your Internet Protocol ("IP")
address. A URL is the global address of documents
and other resources on the World Wide Web.
An IP address is an identifier for a computer
or device on a Transmission Control Protocol/Internet
Protocol ("TCP/IP") network, such
as the World Wide Web. Networks like the World
Wide Web use the TCP/IP protocol to route
information based on the IP address of the
destination. In other words, an IP address
is a number that is automatically assigned
to your computer whenever you are surfing
the web, allowing web servers to locate and
identify your computer. Computers require
IP addresses in order for users to communicate
on the Internet, browse and shop. |
| 2. |
Where
does mountrek.com collect information about
you?
Mountrek.com gathers
information in the following ways:
Shopping
Mountrek.com collects information from visitors
to its site regarding the URLs they came from,
domain types (e.g., .com or .org), their IP
addresses, the date and time of their visit
or order, the number of visits and orders,
the number of visits per browsing session,
the operating system and browser type used
to come to the site, the country, state, and
telephone area code where their servers are
located, the pages and page titles of its
site that visitors viewed during their visit,
whether the visitor's computer is enabled
for Java or cookies, browser language, applications,
and plug-ins, and any search terms entered
on fryeboots.com.
Ordering
When you order from mountrek.com, it collects
personally identifiable information from you.
If you order one of our products or services,
mountrek.com will collect and maintain your
name, e-mail address, billing address, shipping
address, telephone number, product selections,
credit/debit card or other payment information,
order number, referring URL, IP address, page
you bought from and a password. It collects
this, and other information, as disclosed
in this policy, in order to fill your order,
to communicate with you about your order,
and possibly to send you promotional materials.
Before confirming your order, you will have
the opportunity to review the product order
form and make changes and additions to the
information it contained and these changes
will be automatically kept for future use.
Online Surveys
and Polling
In order to improve our services to you, we
may ask some of our customers to voluntarily
complete surveys. Individual survey answers
are confidential, although only non-personally
identifiable information is collected. If
you do not wish to participate in a survey,
simply decline to participate when asked.
Contests
and Sweepstakes
If we should hold a contest or sweepstakes
and you opt to enter, mountrek.com may ask
you for contact information such as your name,
address, and e-mail address in order to administer
the contest, to send you promotional e-mails,
notify winners and make the winners' list
publicly available pursuant to applicable
laws. Your consent to such promotional use
and disclosure of this information is a condition
of your participation. As a condition of receiving
any prize, you will be required to submit
an Affidavit of Eligibility, for us to ensure
that you are eligible to receive the prize
according to the Contest Rules.
Newsletters
& Promotional E-mails
Periodically, we may offer free newsletters,
and promotional e-mails as a service to our
customers. These newsletters and e-mails will
be sent to you via e-mail and will contain
information on how to opt out of future newsletters
and promotional e-mails.
Contact
Information
If you contact our customer service representatives
by telephone, e-mail or letter, we may keep
a record of your correspondence or comments.
If you report a problem with mountrek.com,
we may collect such information in a file
specific to you. If you contact us through
our feedback area or by calling one of our
customer service representatives, we may ask
for your name, e-mail address and order information
in order to send you a reply.
Cookies
We may use cookies in the operation of mountrek.com;
to find out what cookies are and how they
are used, see Section 7 below. |
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Who
is collecting your information, and with whom
is it shared?
Only Jimlar maintains and may use your information.
It is not shared with any other third parties
with the exception of third party companies
such as credit/debit card processing centers,
and shipping carriers employed by Jimlar to
perform functions on its behalf including
order fulfillment, postal and email delivery,
and credit processes. The only information
shared is that information which is necessary
to process your order.
We reserve the right to disclose your information
as required by law, and when we believe disclosure
is necessary to protect our rights and/or
comply with a judicial proceeding, court order,
or legal process served on us. |
| 4. |
How
can you update or correct your personally
identifiable information?
You have the ability to access and edit the
personal information that you have provided
to mountrek.com. During the online ordering
process you can review, change, or delete
the information that you have submitted. You
may change any of your personal information
in your account online at any time. We encourage
you to promptly update your information if
it changes. You may ask to have the information
on your account deleted or removed; however,
because we keep track of past purchases, you
cannot delete information associated with
past purchases. Also, as a security measure
we "back up" the data stored on
our systems, and such prior information cannot
be completely removed from our databases.
As a result, you should not expect that all
of your personally identifiable information
will be completely removed from our backed-up
databases. |
| 5. |
What
are your choices regarding collection, use,
and distribution of your information?
We may from time to time send you e-mail or
other communications regarding current promotions,
specials, and new additions to mountrek.com.
You may "opt-out," or unsubscribe
from our newsletters by following the unsubscribe
instructions in any e-mail you receive from
us, or by sending an e-mail to privacy@mountrek.com.
After doing so, you will not receive future
promotional emails unless they open a new
account, enter a contest, or sign up to receive
newsletters or emails. Please allow up to
2 weeks to process your request. |
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What
security precautions are in place to protect
against the loss, misuse, or alteration of
your information?
When you access your account information,
the information is kept on a secure server.
All of the customer data we collect is protected
against unauthorized access by physical security
means. |
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What
are "Cookies", and how are they
used?
When you use mountrek.com, it may store cookies
on your computer in order to facilitate and
customize your use. A cookie is a small data
text file, which a website stores on your
computer's hard drive (if your Web browser
permits) that can later be retrieved to identify
you to mountrek.com. Mountrek.com’s
cookies store randomly assigned user identification
numbers, the country where you are located,
and your first name to welcome you back to
mountrek.com. The cookies make your use of
mountrek.com easier, allow you to retrieve
an earlier shopping cart, make mountrek.com
run more smoothly and help us to maintain
a secure site. You will be unable to shop
on mountrek.com without your browser set to
accept cookies. |
| 8. |
How
do I Contact Mountrek with privacy questions
or concerns?
If you have any questions about this Privacy
Policy, the practices of mountrek.com, or
your dealings with mountrek.com, please contact
Mountrek by sending a letter to:
Mountrek
160 Great Neck Road
Great Neck, NY 11021Attn: Privacy Compliance
Officer
You may also contact us by e-mail at privacy@mountrek.com |
| 9. |
Will
this Privacy Policy change?
This Privacy Policy was last changed in November,
2006. If we make changes to any terms or conditions
of the Privacy Policy, the changes will be
posted in this document which is always located
on mountrek.com. We may change, modify, add,
or remove portions of this policy at any time,
and any changes will become effective immediately
upon being posted unless stated otherwise.
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What
about children’s privacy?
The Children's Online Privacy Protection Act
took effect on April 21, 2000 and imposes
certain requirements on websites directed
toward children under 13, that collect information
on those children, or websites that know they
are collecting information on children under
the age of 13. We do NOT sell products for
purchase by children under 13 through mountrek.com.
Youth-oriented products are sold for purchase
by adults only. We will not knowingly or intentionally
collect personal information from children
under the age of 13. Mountrek is committed
to protecting the welfare and privacy of children.
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General
Sizing Information
A small amount of heel slippage is normal
with new boots. It will gradually decrease
as you wear them. Many people have one foot
that is slightly larger than the other. If
your foot is between sizes, we recommend you
order down a size. If no wide is available,
you may need to order half size up.
When you receive your boots, try them on in
the afternoon, as feet tend to be largest
this time of day. Try your boots indoors on
carpeted surfaces and wear the socks or tights
you would normally wear. Make sure you can
wiggle your toes. |
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| Returns
Policies and Procedures |
| (a) |
We
want you to be pleased with your Mountrek
purchase. If the Mountrek product you purchased
directly from Mountrek is not everything you
expected, return it in accordance with the
procedures detailed in this Section 2, within
30 days from date of purchase (Don’t
forget to include a copy of your invoice/receipt)
and we will, at your option, REPLACE it (same
or like product) or issue you a REFUND. This
30 day return policy is for unworn products
ONLY, and all returns are inspected upon receipt
at the returns facility. So, make sure to
try your purchased Mountrek product on a carpeted
area so as to not damage the sole. |
| (b) |
We
STRONGLY suggest that you:
a. Return the package by a carrier (e.g. UPS)
that can track your return.
b. Insure the parcel for the full value (Mountrek
is not responsible for packages lost in
transit
from you to us).
c. You must pay all return FREIGHT charges
(see section (d) below for additional information) |
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If
Mountrek’s product suffers from a manufacturer’s
defect, return it (see section b above) within
ONE YEAR from date of purchase (Don’t
forget to include a copy of your invoice/receipt)
and we will, at our option, REPLACE (same
or like product), REPAIR or issue you a REFUND.
Mountrek warrants all parts of its product
with the exception of any damage due to accident,
misuse or abuse. |
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REFUNDS
will include original FREIGHT charges to you
and UPS ground charges back to us ONLY IF
the return is due to a manufacturer’s
defect, or due to a shipping error on our
part, but not for other returns |
| (e) |
For
refunds, we will credit your account within
15 business days of receipt of your packaged
return according to the policies stated above. |
| (f) |
Should
a return be necessary, please use the returns
form and shipping label included with your
purchase. If you cannot locate your returns
form, follow the directions below to download
and print the PDF returns form. If you cannot
locate the shipping label, you may create
your own indicating the following address:
Mountrek
50 Fadem Road
Springfield, NJ 07081 |
| (g) |
If
you make a return under Section a of this
returns policy and want a replacement pair,
or if we, at our option, elects to replace
the returned product under Section c of this
Returns Policy, we MUST charge you for the
replacement pair at the time it ships. We
will credit your account within 15 business
days of receipt of your packaged return according
to the policies stated above. |
| (h) |
Mountrek
is not responsible for any open balances,
overdraft fees or service charges resulting
from the timing of charges or credits to your
account. |
NOTE:
These returns policies and procedures
as well as the use of the "Mountrek Direct
Returns Form" apply ONLY to consumers
who purchased their Mountrek product from
Mountrek (either by internet or by phone).
If you purchased your Mountrek product from
someone other than Mountrek and you opt to
use these procedures anyway, your return may
be lost with no credit issued nor further
action taken by Mountrek.
Therefore, if you purchased your Mountrek
product from someone other than Mountrek,
please contact your chosen place of purchase
OR call our customer service at 1-866-483-8735 OR send an e-mail to customerservice@mountrek.com
detailing your issue or concern.
If you are a Mountrek Retailer, please contact
your sales representative or your customer
service representative at 1-866-483-8735.
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| Click
icon to download the "Mountrek
DIRECT RETURNS FORM" and
follow the step-by-step instructions. |
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| Click
icon to download Adobe Acrobat
Reader. |
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Shipping
Policies
Mountrek ships to the continental US, Hawaii,
Alaska and Puerto Rico using UPS. Services
offered are UPS ground, UPS Blue and UPS Red
– standard air. All shipping and handling
charges are the responsibility of the customer.
Shipping costs for orders with mountrek.com
depend upon the method you choose.
If you order multiple items which due to stock
conditions cannot be shipped together, you
will be notified by e-mail or by phone and
asked how you would like your order to be
handled (e.g. ship when all items are in stock
or ship as the items become available or ship
items in stock and cancel the balance).
If you choose to ship items as soon as they
become available, we'll charge you full per-shipment
fees for each shipment as well as a per-item
fee for each item.
When you place an order with mountrek.com,
we will offer shipping rates based on the
shipping options you choose. We requires 1-2
business days (generally Monday through Friday
excluding certain holidays) to process your
order before tendering it to UPS for shipment.
Therefore, something ordered by UPS Red –
Standard Air will not arrive the next day
after your order has been placed or confirmed.
UPS Red – standard air shipments will
be delivered 2-3 business days after your
order has been placed and confirmed. UPS retrieves
shipments from our warehouse on business days
only. Mountrek is not responsible for delays
caused by UPS. |
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Credit/Debit
Card Policies
We reserve the right to not ship to an address
or name that is different from the credit/debit
card billing address or name.
If you wish to ship your purchase to a name
or address that is different to what is on
your credit/debit card billing statement,
you must first register that address with
your credit card’s issuing bank.
In such an event, we will validate it with
your credit/debit card company. If your credit/debit
card company cannot validate the shipping
address or name, we reserve the right not
to process your order. This is for your protection
as well as that of Mountrek. |
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Online
Technical Support
If you are experiencing technical difficulties
in browsing mountrek.com, or if you have problems
completing your online purchase please e-mail
as at support@mountrek.com
and someone from our technical support staff
will contact you as soon as possible.
In order to provide better customer service
we advice that when you e-mail our technical
staff to be as detailed as possible as to
the difficulties you are having and to provide
us with information regarding your computer,
operating system, browser and internet service
provider. |
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Website
Design & Development
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